Manufacturers DOA and Warranty Internal Policy Guidelines - Full Listing

This page lists the DOA (Dead on Arrival) and Warranty information for the brands we currently supply.
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Manufacturers DOA and Warranty Internal Policy Guidelines : 2019-09-17

AUDIOCONTROL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Invision UK Ltd  01359 270280  support@invisionuk.com     
Warranty Info N/A  
DOA Notes To raise a support ticket please Click Here Please provide;
  • Model number
  • Serial number
  • Date of purchase/order number/order reference
  • Collection address and collection availability
An automated ticket number will be sent to you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
Warranty Notes To raise a support ticket please Click Here Please provide;
  • Model number
  • Serial number
  • Date of purchase/order number/order reference
  • Collection address and collection availability
An automated ticket number will be sent to you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
DOMOTZ
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Invision UK Ltd  01359 270280  support@invisionuk.com  https://www.domotz.com/returns   
Warranty Info 12 Months Domotz  
DOA Notes To raise a support ticket please Click Here Please provide;
  • Model number

  • Serial number

  • Date of purchase/order number/order reference

  • Collection address and collection availability
An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
Manufacturer Website: https://www.domotz.com/returns
Warranty Notes To raise a support ticket please Click Here Please provide;
  • Model number

  • Serial number

  • Date of purchase/order number/order reference

  • Collection address and collection availability
An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
Manufacturer Website: https://www.domotz.com/returns
LUXUL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Invision UK Ltd  01359 270280  support@invisionuk.com     
Warranty Info 36 Months Invision UK Ltd 01359 270280 support@invisionuk.com  
DOA Notes To raise a support ticket please Click Here Please provide;
  • Model number

  • serial number

  • Date of purchase/order number/order reference

  • Collection address and collection availability
  • An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
    Warranty Notes To raise a support ticket please Click Here Please provide;
  • Model number

  • serial number

  • Date of purchase/order number/order reference

  • Collection address and collection availability
  • An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
    ORIGIN ACOUSTICS
    ALL PRODUCTS
    Terms First Contact Phone Email Website Fax
    DOA Info 28 Days  Invision UK Ltd  01359 270280  support@invisionuk.com     
    Warranty Info SEE WARRANTY NOTES Invision UK Ltd 01359 270280 support@invisionuk.com  
    DOA Notes To raise a support ticket please Click HERE Please provide the following information:
    • Model number
    • Serial number
    • Date of purchase/order number/order reference
    • Collection address and collection availability
    • Description of the fault
    An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid. Providing everything is compliant a replacement unit will subsequently be dispatched.
    Warranty Notes To raise a support ticket please Click HERE Please provide the following information:
    • Model number
    • Serial number
    • Date of purchase/order number/order reference
    • Collection address and collection availability
    • Description of the fault
    An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid. Providing everything is compliant a replacement unit will subsequently be dispatched.